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AI-Driven Consumer Behavior and Decision Making

AI-Driven Consumer Behavior and Decision Making
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Author(s): Saksham Jain (Christ University, India)and Diksha Pandey (Christ University, India)
Copyright: 2026
Pages: 30
Source title: Adapting Global Communication and Marketing Strategies to Generative AI
Source Author(s)/Editor(s): Albérico Travassos Rosário (Universidade Europeia, Portugal)and Anna Carolina Boechat (Universidade Europeia, Portugal)
DOI: 10.4018/979-8-3373-2502-6.ch005

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Abstract

Artificial Intelligence (AI) has transformed consumer behavior and decision-making, impacting purchasing habits, brand relationships, and marketing efforts. This systematic review synthesizes evidence on AI-influenced consumer behavior, analyzing its effects on attitudes, likes, and decision-making. Major areas of study encompass AI-facilitated recommendation systems, personalized engagement marketing, AI in online advertising, and AI-facilitated automation in retail and service sectors. The research presents both the benefits and pitfalls of AI integration, such as better customer experiences, data privacy fears, and information cocoons. AI has revolutionized conventional marketing practices by facilitating hyper-personalization and predictive analyses, engaging customers while incurring ethical issues. Research also highlights the importance of AI in sectors like fashion, entertainment, and business-to-business (B2B) marketing, offering insights into consumer trust and perceptions of privacy.

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