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A Study on Total Quality Management (TQM) in Warehouse Management in Logistics Limited
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Author(s): Pooja Kumari (Jain University, India), T. Shenbagavalli (Jain University, India), S. Ashwini (Jain University, India)and K. Vidhya (Jain University, India)
Copyright: 2024
Pages: 18
Source title:
Data-Driven Decision Making for Long-Term Business Success
Source Author(s)/Editor(s): Sonia Singh (Toss Global Management, UAE), S. Suman Rajest (Dhaanish Ahmed College of Engineering, India), Slim Hadoussa (Brest Business School, France), Ahmed J. Obaid (University of Kufa, Iraq)and R. Regin (SRM Institute of Science and Technology, India)
DOI: 10.4018/979-8-3693-2193-5.ch021
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Abstract
The goal of total quality management (TQM) is to ensure that all customers and users are completely satisfied at all times by preventing defects and equipping employees with the knowledge and attitude necessary to do so. Whether or not total quality management is in place, what TQM techniques have been adopted, how TQM affects warehouse management, and how TQM and warehouse management affect productivity are all questions that were explored in this chapter. This research is based on primary data, which has been collected with the help of questionnaires from the employees in an organization because questionnaires can cover a large population with lower cost and shorter time. A structured questionnaire was formed using Google Forms for the survey and was sent to the respondents for their responses. TQM in warehouse management helps in the effective management of the warehousing system and also has a positive effect on the quality of the warehouse. It provides efficiency to the employee to manage the warehousing system and also upgrade the same.
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