The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Investigating the Nature of Expectations and Its Influence on Attitudes Towards Malaysian Government E-Services
Abstract
This paper investigates the nature of expectations and its influence on attitudes towards government electronic services (e-services) in Malaysia. Based on a discussion of findings from in-depth focus group studies with government providers and users of e-services in Malaysia, a conceptual model is devised which explores both the extrinsic and intrinsic forces (in the form of e-government stimuli) influencing the articulation and actualization of stakeholder expectations, which can sway attitudes toward e-services. Key contributing factors (e.g., technological issues, managerial/institutional challenges, resource constraints, user needs), which have inhibited the extent of benefits realization when using e-services are explored. The model also introduces the concept of situational context—the importance of considering e-services in relation to its specific setting or circumstances at play.
Related Content
|
Xiaodi Jiang, Yuanyuan Guo, Peng Dong.
© 2024.
25 pages.
|
|
Rishi Kant Kumar, Adeeba Hoor, Sudhir K. Jain, Rana Singh, Kumod Kumar, Prashant Kumar, Apurva Chamaria.
© 2024.
25 pages.
|
|
.
© 2024.
|
|
.
© 2024.
|
|
.
© 2024.
|
|
Rui Pedro Lourenço.
© 2023.
19 pages.
|
|
Edna Dias Canedo, Ian Nery Bandeira, Larissa Pereira Gonçalves, Alessandra de Vasconcelos Sales, Fábio Mendonça, Cláudio Azevedo Costa, Rafael T. de Sousa Jr..
© 2023.
20 pages.
|
|
|