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How Do Government Chatbots With and Without Deployed Generative AI Influence Institutionalized Political Participation Willingness of Chinese Citizens?
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Author(s): Tengfei Liu (Open University of China, China), Zhongzhu Chu (Shanghai Jiao Tong University, China), Yuanyuan Guo (Ningbo University, China)and Wei Cui (Tianjin Normal University, China)
Copyright: 2026
Volume: 22
Issue: 1
Pages: 21
Source title:
International Journal of Technology and Human Interaction (IJTHI)
Editor(s)-in-Chief: Anabela Mesquita (ISCAP/IPP and Algoritmi Centre, University of Minho, Portugal)and Chia-Wen Tsai (Ming Chuan University, Taiwan)
DOI: 10.4018/IJTHI.410253
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Abstract
This study investigates the potential of generative artificial intelligence (AI) in enhancing institutionalized political participation willingness. By comparing public use scenarios of government service chatbots with and without the deployment of generative AI, the study examines whether generative AI can promote institutionalized political participation willingness among Chinese citizens. The researchers employed a model with political efficacy as a mediator and conducted a scenario-based experiment in Beijing. The results indicate that although the deployment of generative AI in government service chatbots increased institutionalized political participation willingness, it simultaneously reduced political efficacy. This reduction in political efficacy, however, led to a higher level of institutionalized political participation willingness.
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