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Collaborative Management of Conflict Resolution in Urban Residents Fights: Palmeriam and Berland
Abstract
This research aimed to discuss and analyze the factors that cause violent conflict in the form of fights between citizens in urban areas, disclose and analyze the resolutions that have been done through either litigation process or non-litigation process, and establish a collaborative management model of conflict resolution to resolve and control violent conflict in urban areas. This research directed at the creation of a complete holistic picture formed on the basis of detail informant views and arranged in a natural setting. This research shows that violent conflict in the form of fights between citizens is caused by structural factors in which the position of the conflicting group has dominant and non-dominant solidarity, and there is a dynamic change of solidarity associated with the position of the group's strength; resolution of violent conflict between citizens is done through two ways: (a) litigation and (b) non-litigation or alternative dispute resolution (ADR) such as negotiation, mediation, and conciliation.
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