Assessment of End-User Computing from an Organizational Perspective

View Free PDF

Author(s): François Bergeron (Université Laval, Canada), Suzanne Rivard (Ecole des Hautes Etudes Commerciales, Canada)and Louis Raymond (Université du Québec à Trois-Rivières, Canada)
Copyright: 1993
Volume: 6
Issue: 1
Pages: 12
Source title: Information Resources Management Journal (IRMJ)
Editor(s)-in-Chief: George Kelley (University of Massachusetts, USA)
DOI: 10.4018/irmj.1993010102

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

Abstract

While the end-user computing (EUC) phenomenon has been investigated by several researchers, few efforts have been made up to now to rigorously define the dependent construct that should be used in this research, namely EUC success. This paper presents the results of an empirical study designed to determine the actual importance, from an organizational perspective, of 30 EUC success criteria identified in the literature. An attempt was also made to verify whether this importance changes as end-user computing evolves in organizations. Results indicate the presence of five components underlying the success criteria. In order of decreasing importance for organizations, EUC success criteria pertain to organizational effectiveness, user appreciation, quality, efficiency and adequacy of EUC applications. This order remains the same whatever the level of EUC growth attained. However, the emphasis placed on effectiveness, quality and efficiency increases as end-user computing matures within organizations.

The IRMA Community

Research IRM

Assessment of End-User Computing from an Organizational Perspective

Abstract

Related Content

IRMA Sponsors