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Whole-of-Enterprise Approach to Government Architecture Applied for Implementing a Directive of EU
Abstract
Sustainable benefits of EA efforts could only be realised if all structures and behaviour are taken into account together with their drivers and controls. This chapter tells the story of an e-Government project in Bulgaria where a whole-of-enterprise approach was applied to identify together legal, organizational, and technological measures related to achieving compliance with a new regulation and improvement of a set of e-Government services. One of the main objectives of the project was to discover the potential for simplification of administrative procedures for authorisation of service providers in line with a new regulation in the European Union supporting realisation of a single market of services. The obtained analytical results and the defined target state were not limited to improvement of online services but included pertinent legislation harmonisation and other non-IT related changes. The applied agile EA approach helped with completing the project within 6 months and realising results exceeding its scope.
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