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Contemporary Issues in Enterprise Information Systems: A Critical Review of CSFs in ERP Implementations
Abstract
The widespread usage of enterprise information systems (EIS) by various companies operating in different countries has led to digitalization of inter and intra-organizational business functions like customer relationship management (CRM) and supply chain management (SCM). This study considers current issues in EIS implementations in the context of enterprise resource planning (ERP) systems in different countries, industries and companies. Due to the increasing demands and varying needs of different parties, ERP implementations are getting more complex, which means considering a greater number and variety of critical success factors (CSFs). This study therefore reviews the current literature related to CSFs and their classifications before introducing a new conceptual model of 40 CSFs for successful EIS implementations.
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