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Preliminary Knowledge Management Implementation in the Telco Industry
Abstract
This chapter aims to create a unified model capturing and generalising the different arrays of preliminary knowledge management (KM) implementation success factors in the telecommunication industry based on the studies conducted on this sector in Malaysia. The literature and empirical evidence suggest that to become the leading global market players in the new knowledge society, telecommunication organizations are required to have the integration of an effective KM process which consists of construction, embodiment, and deployment. These processes must be supported by five preliminary success factors (clear business strategy; flexible organizational culture; a committed KM Team; and effective implementation of K Audit and K Map) and effective KM strategies, that is, a knowledge sharing culture and a human network, leadership, a wide range of new technological opportunities and increased commitment to measurement.
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