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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations
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Knowledge Management Strategy Implementation Through Knowledge Ambassadors
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Author(s):
Annabeth Aagaard (Aarhus University, Denmark)
Copyright:
2019
Pages:
19
Source title:
Effective Knowledge Management Systems in Modern Society
Source Author(s)/Editor(s):
Murray E. Jennex
(San Diego State University, USA)
DOI:
10.4018/978-1-5225-5427-1.ch010
Keywords:
Business & Management
/
Information Science Reference
/
Knowledge Management
/
Risk Management & Analysis
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Knowledge Management Strategy Implementation Through Knowledge Ambassadors
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Abstract
The aim of this chapter is to explore and explain how knowledge management strategies are implemented effectively across divisions through the application of change agents in the shape of so-called “knowledge ambassadors.” Knowledge ambassadors can play an active role in supporting knowledge sharing and effective integration of knowledge management strategies. The chapter is based on a three-year longitudinal participative case study of the implementation of a knowledge management strategy across an organization and its seven geographically dispersed divisions. The results of the study reveal different steps and key activities in effective implementation of a knowledge management strategy and how knowledge ambassadors play a vital role in effective integration of knowledge management tools, continuous support of knowledge sharing practices, and in developing a knowledge culture within the organization.
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