ICT Supplier Evaluation Criteria in Large University Hospitals: An Empirical Examination in Turkey

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Author(s): Canan Gamze Bal (Kahramanmaras Sutcu Imam University, Turkey)and Serkan Ada (Kahramanmaras Sutcu Imam University, Turkey)
Copyright: 2013
Pages: 16
Source title: Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care
Source Author(s)/Editor(s): Maria Manuela Cruz-Cunha (Polytechnic Institute of Cavado and Ave, Portugal), Isabel Maria Miranda (Municipality of Guimarães, Portugal)and Patricia Gonçalves (School of Technology at the Polytechnic Institute of Cavado and Ave, Portugal)
DOI: 10.4018/978-1-4666-3990-4.ch063

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

Supplier evaluation of Information and Communication Technologies (ICTs) in healthcare institutions is a crucial problem, and the success of the healthcare system is significantly affected by this decision. In this chapter, several criteria, such as physical characteristics, cost, efficiency, speed, security, productivity, providing advanced technology, technical service and warranty, capable personnel, and in-service training, have been examined in the context of healthcare ICT supplier evaluation. These criteria are evaluated by both medical and administrative executives (N = 48) in 26 university hospitals operating in various provinces in Turkey. Findings show that medical and administrative executives and female and male executives in hospitals differ in terms of their evaluation of ICT suppliers. Overall, this study proposes to contribute to the relevant literature and practice, and reflects the perspective of a developing country, Turkey.

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ICT Supplier Evaluation Criteria in Large University Hospitals: An Empirical Examination in Turkey

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