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Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey
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Author(s): Alpay Erdem (Middle East Technical University (METU), Turkey), Ihsan Tolga Medeni (Middle East Technical University (METU), Turkey & Turksat, Turkey & Çankaya University, Turkey)and Tunç D. Medeni (Turksat, Turkey & Middle East Technical University (METU), Turkey & Yildirim Beyazit University (YBU), Turkey)
Copyright: 2012
Pages: 23
Source title:
Enterprise Architecture for Connected E-Government: Practices and Innovations
Source Author(s)/Editor(s): Pallab Saha (National University of Singapore, Singapore)
DOI: 10.4018/978-1-4666-1824-4.ch017
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Abstract
As there has not yet been enough work on enterprise architectures for fully integrated knowledge-based, highly-sophisticated (citizen-oriented) personalized services, this chapter aims to articulate a perspective to design architectures for the development and provision of sophisticated, personalized services. Doing so, the authors benefit from their knowledge and experience in the Turkish e-Government Gateway (eGG) and general e-Government services development and provision. First providing an introduction and background information, the chapter discusses the development of eGG services in Turkey, and then provides a visionary suggestion for knowledge-based personalized, citizen-centric e-Government. Among the suggested perspectives, an E-Citizen Decision Support System, and Entity-Utility and Information Flow Model could be useful for eGG development in Turkey and elsewhere.
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