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Connected Government as the New Normal: A Strategic Thinking Approach to Whole-of-Government Enterprise Architecture Adoption
Abstract
Around the world, governments are constantly facing new demands, greater expectations, and an increasingly more vociferous and assertive citizenry calling for better governance. In such a scenario, governments can ill-afford to ignore such demands and expectations. The current challenges faced by governments, for example in Europe, the United States, and the Middle East, represent a complex mix of political, legal, social, and economic issues. These are increasingly not limited to national boundaries, and the underlying inter-linkages cannot be overstated. This confluence of demands, expectations, challenges, and trends require governments to be connected in the broadest and deepest sense. The traditional governments operating in relative isolation and projecting an image of infallibility are rapidly being replaced by governments that are more networked, responsive, collaborative, and participative. Co-creation of services leading to co-production of government is the new paradigm. This transition requires fundamental change in current mental models, supported by a structured and disciplined approach to conceive and design the connected government. Taking a whole-of-government perspective is a critical success factor. It is imperative to think strategically to elevate the role of enterprise architecture. This chapter identifies the key dimensions of connected government, presents their distinctive attributes, explores the powerful, but, in some cases, controversial, concepts of connected government, and by embracing a systemic approach, investigates the criticality of enterprise architecture in powering connected government. The foundational ideas in this chapter lay out a broad framework for understanding and benefiting from enterprise architecture, actualized via the edifice of connected government.
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