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A Case Study in the Emergence of Coherence through Cultural Change
Abstract
The emergence of e-governance within Tacoma, WA, a progressive, midsized, U.S. city located in the Pacific Northwest, has been a process of insights and solutions. The interrelationships of e-government, Enterprise Architecture (EA), and sustainable practices as a means to e-governance are examined in the chapter thorough the case study of one Tacoma city division, Building and Land Use Services (BLUS). BLUS managers have redesigned business processes to automate service delivery by the optimization of enterprise-wide interoperable information technology. The discussion includes consideration of the influences that collective decision-making, codes, culture, and vision have on governmental transformation. The identified gap between EA and e-government systems was consistent with the emerging convergence of knowledge for developing EA maturity, developing best practices for shared information management, and expanding human potential. Internal and external stakeholders have experienced the successful emergence of BLUS into rationalized data and applications, in which the optimization of existing interoperable technology has enabled an enhanced partnership between the city government and the community.
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