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Knowledge Management in Open Distance E-Learning Programmes: Strategies, Challenges, and Best Practices for Sustainable Educational Access
Author(s): Ayobami Abimbola Oyedeji (Federal College of Education, Iwo, Nigeria)
Copyright: 2026
Pages: 34
EISBN13: 9798260021514
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Abstract
This chapter examines the role of knowledge management (KM) in strengthening the sustainability, inclusivity, and effectiveness of Open Distance e-Learning (ODeL) programmes. Using a multi-case study design, qualitative and quantitative data were collected across diverse ODeL institutions. Data sources included document analysis, semi-structured interviews, and focus groups. Findings highlight both success factors—such as leadership commitment, unified digital platforms, and peer-driven communities—and barriers including fragmented communication channels, limited training, poor infrastructure, and inconsistent policies. The chapter proposes a best-practice KM framework for ODeL, offering implementation guidelines for policymakers and practitioners, as well as strategies for continuous improvement and learner retention. Emerging directions such as AI-driven KM, inclusivity for learners with disabilities, and post-pandemic sustainability are also discussed. Overall, the chapter contributes to both scholarly debate and applied practice.
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