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Indochina: Starting up an HR Function from Scratch
Abstract
This short case looks at an organization in the travel and tourism sector that was set up 20 years ago and how it gradually built up an HR function that is designed to be sustainable for the coming decades. Seen as one of the most dynamic groups in its sector in Asia, the company started with a handful of employees and has grown to over 2,000. Now winning awards for innovation and fast-growth, the organization started small and stayed that way for its first decade then took off – and needed an HR function. The group needed job contracts, job descriptions, and to apply for all the licenses needed in Vietnam, a Communist state. Recruitment by word-of-mouth and then online processes, promotion and retention, performance management, salaries and benefits, training and development, disciplinary procedures, the preparation of guidelines, rules, an employee handbook – there was a lot of work to do, which is still ongoing.
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