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Corporate Metaverse Adoption: A Case Study of Accenture's Nth Floor Virtual Onboarding and Training Platform
Abstract
This chapter examines Accenture's implementation of the Nth Floor, a pioneering enterprise metaverse platform that has transformed corporate training and onboarding processes. Through detailed analysis of quantitative and qualitative outcomes, the chapter explores how Accenture successfully deployed virtual reality technology across its global workforce of 700,000 employees, resulting in the onboarding of 150,000 new hires and deployment of 60,000 VR headsets. The study investigates the strategic planning, technical architecture, and change management approaches that contributed to achieving a 33% improvement in learning retention and a 4.7/5 employee satisfaction rating. The chapter provides comprehensive insights into implementation challenges, success factors, and best practices for organizations considering similar digital transformation initiatives. Additionally, the research examines the platform's impact on global collaboration, organizational culture, and operational efficiency, while identifying future implications and research directions for enterprise metaverse adoption.
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