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A Weighted Average Scale for Multi Stakeholder Evaluations of Enterprise System Success
Abstract
An Enterprise System (ES), unlike a traditional Information System (IS), entails many stakeholders ranging from top executives to data entry operators. These stakeholders typically have multiple and often conflicting objectives and priorities and rarely agree on a set of common aims. The importance of gathering perceptions of IS-success at multiple levels in organizations has been discussed among academics for several decades. However, there is no universal agreement on what employment cohorts should be canvassed and how to interpret results. This research attempts to design a weighted average scale to better interpret findings when gathering data from multiple stakeholders.
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