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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Use of Email in Educational Establishments - A UK and Australian Perspective

Use of Email in Educational Establishments - A UK and Australian Perspective
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Author(s): Diane Willis (Leeds Metropolitan University, UK), Elayne Coakes (University of Westminster, UK) and Andrew Wenn (Victoria University of Technology, Australia)
Copyright: 2002
Pages: 3
Source title: Issues & Trends of Information Technology Management in Contemporary Organizations
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-39-6.ch214
ISBN13: 9781930708396
EISBN13: 9781466641358


Email is increasingly favoured as a major communication tool in UK and Australian educational establishments. The aim of this paper is to examine patterns of email usage in the two countries and to try to isolate some of the cultural aspects of the use of email between the establishments studied. These cultural aspects will be addressed more fully when the study is expanded to include other European countries. Work already undertaken (Coakes and Willis, 2000, Willis, to be published) has examined the situation in the UK in some depth. A comparison with Australia was undertaken as the first step in opening up the research on an international basis. Australia was selected because of the many similarities between the two countries. The educational establishments also follow the same lines, colleges and universities, which makes the comparison easier and the differences more visible. The same multi-choice questionnaire was utilised, this time with Leeds Metropolitan University and Doncaster College in the north of England and Victoria University of Technology, Australia. Victoria University includes both a higher education sector and a TAFE (Technical and Further Education) component. The TAFE sector is almost the equivalent of the college in the UK. This allows us to make general comparisons across both sectors whilst bearing in mind that other factors will have a part to play.

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