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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Study on Job Satisfaction in the ICT Sector in Egypt

A Study on Job Satisfaction in the ICT Sector in Egypt
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Author(s): Sherif Kamel (The American University in Cairo, Egypt)and Marwa El-Ayouti (Maastricht School of Management, Egypt)
Copyright: 2002
Pages: 2
Source title: Issues & Trends of Information Technology Management in Contemporary Organizations
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-39-6.ch156
ISBN13: 9781930708396
EISBN13: 9781466641358


During the last two decades the explosive growth in the ICT sector and its continuous integration in various businesses as well as its increasing role in economic development have created a globally significant increase in demand for highly skilled ICT expertise that are needed in virtually every sector and industry. In order to maintain competitive edges and cost-efficient operations, high tech and non-technology companies and institutions are competing for the same workers. On the other hand, supply of these employees, grew at a slower pace, thus further raising global competition among companies and employers. This shortage in ICT professionals has plagued the sector by enormous levels of employee turnover, and job-hopping from company to another and from country to another. Such a competitive market has created high escalations in salaries, whereby labor employed in the sector has became relatively better paid than others in similar positions in different industries. Natarjan asserts that the ICT sector has clearly different measures than other sectors where a fresh graduate with minimal ICT knowledge is paid more than an executive in other fields and where he claims that the concept of rewards has undergone dramatic changes in the information age. Employers in this tight labor market have been suffering from high turnover rates and difficulties in employee recruitment, retention, and retraining. Furthermore, the global competition has lead to a state of brain drain, whereby countries are losing their most skilled professionals to other countries. The brain drain has been significant in the Egyptian ICT sector, whereby the majority of skilled employees have been seeking jobs abroad. With the increasing importance of the industry, failure to meet demand for ICT professionals could have severe consequences for the economy’s competitiveness and growth, thus creating urging needs to retain skilled professionals and meet their requirements.

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