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Realigning Public Administrations with the Concept of Electronic Government: How to Prepare Process Oriented Reorganization Project
Abstract
Process-oriented analysis and optimisation of administrative procedures are key prerequisites for a successful organisational and technical restructuring of public administrations in the move to E-Government. Exploitation of the full potential of IT can only be achieved through structured procedures. The high degree of complexity of process models, resulting from the multitude of modelling aims, objects, methods and users, requires both systematic preparation, and a methodical approach to the implementation of process-oriented E-Government projects. This article focuses on the systematic preparation of reorganisation projects and answers the questions ‘why’ modelling should be done, ‘what’ should be modelled and especially ‘how’ modelling should be prepared.
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