Pre-Mortem Factors for ERP Projects: Preliminary Findings

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Author(s): John J. Sullivan (Charleston Southern University, USA), Mela Wyeth (Charleston Southern University, USA)and Wade M. Chumney (Charleston Southern University, USA)
Copyright: 2007
Pages: 3
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch371
ISBN13: 9781599049298
EISBN13: 9781466665378

Keywords: Information Science Reference / IT Research & Theory / IT Research and Theory / Library & Information Science

Abstract

Critical success factors in ERP have been categorized into areas of strategy, technology, organizational culture, management, human resources, structure, operations, and organizational learning (Sullivan et al, 2006). This research in progress addresses recurrent problems with ERP systems. Four ERP managers/consultants were interviewed to obtain perspective of factors that are critical for success with their absence contributing to failure. Sullivan and Beach’s (2004) model for High Reliability Organizations (HROs) provides a basis for understanding success in managing complex systems. HROs have one difference; failure is the exception rather than the rule. By understanding the successes of HROs and overlaying that against ERP failure factors, it may provide a basis for a pre-mortem framework for improving ERP system management.

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