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New Public Management and E-Government: Trajectories of a Marriage between Managerial and Technological Reform in Government
Abstract
Bureaucracy is a bad word in the beginning of the 21st century. Despite its idealtypical characteristics of efficient operations and ubiquitous (political) accountability, actual manifestations of public bureaucracies may result in slow operations, diminished citizen orientation and less than perfect responsiveness. In a sense, ICT can be accused of being an accomplice this situation. Nohria and Berkley state that until recently, “[c]omputer systems and software adopted the ‘architecture’ of bureaucracy […]. Not surprisingly the language of information systems became the language of bureaucracy” (Nohria & Berkley, 1994: 120).
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