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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Multi-Level Delegation for Flexible Business Process Modeling

Multi-Level Delegation for Flexible Business Process Modeling
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Author(s): Oumaima Saidani (Université Paris, Paris, France)and Selmin Nurcan (IAE de France, Sorbonne Graduate Business School, France)
Copyright: 2007
Pages: 5
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch147
ISBN13: 9781599049298
EISBN13: 9781466665378


In this paper we address issues related to delegation of responsibilities and their importance in increasing the flexibility and the effectiveness of business processes. Organizations usually establish a set of business rules regulating the way business processes are managed. For example, they specify which user should perform a given work in a given situation. In a changing and highly dynamic environment, rules can not be planned in advance in a fine-grained level. What’s more, in actual circumstances users may delegate work assigned to them, indeed, it is not always possible to account for every responsibility required in a moving environment. Theses delegation activities should be controlled. In addition, unforeseen circumstances like absence could take place. That is, we introduce a delegation model in order to allow the predefined rules to be less exhaustive and the decision-taking mechanism to be decentralized, to control the delegation activities between actors and to take into account unforeseen circumstances.

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