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Modelling Business Processes in SMEs: An Approach for Non-Technical Staff

Modelling Business Processes in SMEs: An Approach for Non-Technical Staff
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Author(s): Helen M. Edwards (The Informatics Centre, UK), Chris E. Hillam (The Informatics Centre, UK)and Gillian M. Mallalieu (University of Northumbria at Newcastle, UK)
Copyright: 2002
Pages: 4
Source title: Issues & Trends of Information Technology Management in Contemporary Organizations
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-39-6.ch123
ISBN13: 9781930708396
EISBN13: 9781466641358


A business process modelling technique has been designed for use, in an small-medium enterprise (SME) context, by general staff. It has evolved within the RAMESES method for risk assessment of systems change. A major factor in the development of the technique was the need to ensure that it was both “functional and usable”: that is, it both fulfils the need to capture the business processes within an organisation and is accessible to staff who are not IT specialists and have not, necessarily, been exposed to other techniques of process modelling. The technique is more than a simple flow chart since it captures data that informs an organisation about its business processes and also allows layers of additional detail to be added in such a way that the impact of IT systems, staff competencies, resources etc can be evaluated. The case study results presented give a flavour of the “layers” and their potential usage.

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