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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Method to Implement a Workflow Management Process: The Case of University "Federico II"

A Method to Implement a Workflow Management Process: The Case of University "Federico II"
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Author(s): Paolo Maresca (Universita di Napoli Federico II, Italy)and Antonino Mazzeo (Universita di Napoli Federico II, Italy)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch259
ISBN13: 9781616921248
EISBN13: 9781466665330


The workflow can be defined as the flow and the control of the information that enter to belong to a productive process. The workflow management represents the efficient management and the control flow of information in a process of a firm. In this paper the authors show a methodology for the description of the very complex workflow processes of a large university. The process was described in his essential parts, then represented in unified manner using UML (Unified Modeling Language) and was conducted into Workflow and Security Laboratories (WSL) of DIS at University of Naples. The case study of the University Federico II is composed of many offices. In this job, for the sake of the brevity, we will show one of them. The workflow description has involved many employees with a lot of interviews. Currently we are facing with the validation phase and the identification of the unusual and critical processes.

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