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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Measuring the Impact of Knowledge Management

Measuring the Impact of Knowledge Management
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Author(s): Abdus Sattar Chaudry (Nanyang Technological University, Singapore) and Jasna Dhansukhlal (National Library Board of Singapore, Singapore)
Copyright: 2002
Pages: 3
Source title: Issues & Trends of Information Technology Management in Contemporary Organizations
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-39-6.ch033
ISBN13: 9781930708396
EISBN13: 9781466641358


An exploratory study in four selected organizations indicated that a varied set of indictors was being used for measuring the impact of knowledge management in these organizations. While their objectives of measurement differed, there were commonalities in emphasis on customers, people, and intangible assets. In the organization under study, measurement seems to be focusing on intellectual capital rather than the knowledge management processes. Suggestions have been put forwarded for developing comprehensive performance measures focusing more on the processes than the assets.

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