Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Knowledge Re-Use Situations in an Enterprise Systems Context

Knowledge Re-Use Situations in an Enterprise Systems Context
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Author(s): Greg Timbrell (Queensland University of Technology, Australia) and Tony Jewels (Queensland University of Technology, Australia)
Copyright: 2002
Pages: 4
Source title: Issues & Trends of Information Technology Management in Contemporary Organizations
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-39-6.ch102
ISBN13: 9781930708396
EISBN13: 9781466641358


Following disappointing knowledge capture outcomes during implementation and the consequential inability to effectively re-use that knowledge, information systems managers are recognizing the importance of lifecycle knowledge management as they face the first major upgrade of their organizational enterprise systems. A qualitative study in an Enterprise Systems Application Service Provider provides support for Markus’ Theory of Knowledge Re-use. An extension to Markus’ typology of Primary Data Miner is proposed to explain management’s dominant knowledge re-use situations.

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