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Knowledge Process Modeling in SME and Cost-Efficient Software Support: Theoretical Framework and Empirical Studies
Abstract
In introducing Electronic Government solutions, in particular Electronic Records Management Systems (ERMS), public authorities require a comprehensive framework concept to meet the multidimensional integration need. Before the implementation of new software processes a software analysis and design should be conducted. This paper reports on our research in progress to observe the diffusion of Business Process Modeling (BPM) during Electronic Records Management projects.
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