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Knowledge Management and Sustained Competitive Advantage: A Resource-Based Analysis
Abstract
The resource-based view of the firm (RBV) is used to study the role of organizational knowledge in establishing sustained competitive advantage. A framework for studying the three dimensions knowledge capabilities, knowledge (K)-infrastructures, knowledge (K)- processes, and knowledge (K)-skills, is introduced. This framework is used to analyze the case of First American Corporation. The analysis shows that organizational knowledge capabilities really grants a sustained competitive advantage if the managers develop the managerial skills and a particular leadership on the matter.
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