Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Knowledge Management in an Age of Terrorism

Knowledge Management in an Age of Terrorism
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Author(s): Denise J. McManus (Wake Forest University, USA)and Charles A. Snyder (Auburn University, USA)
Copyright: 2002
Pages: 3
Source title: Issues & Trends of Information Technology Management in Contemporary Organizations
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-39-6.ch131
ISBN13: 9781930708396
EISBN13: 9781466641358


As the horrific events of September 11, 2001 in New York City, Washington, DC, and rural Pennsylvania unfolded, the first thoughts of most were likely for the victims of terror on such a huge scale. In the aftermath of the tragedy and destruction, many survivors had to turn to restoring businesses. Much was written about disaster recovery and business continuity planning as people struggled to regain the essential systems that underlie the modern organization. One aspect of this restoration that has typically been ignored is that of organizational memory management—a crucial part of Knowledge Management (KM). The importance of knowledge as a critical resource continues to gain recognition in the business world. This paper discusses the need for KM programs in order to cope with large scale disasters such as the World Trade Center attacks.

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