The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Improving Corporate E-mail Communications with Employees at Remote locations: A Quantitative Study in Progress
Abstract
Managers who hire and supervise employees or work with clients at remote locations have unique communication challenges and a unique communication channel. The lack of face-to-face or in-person interaction forces reliance on email because it crosses time zones, can be sent and received from anywhere and is a fast, inexpensive, and powerful means of communication (Jackson, Dawson, and Wilson, 2002). Email is becoming a dominating corporate communication channel, replacing even the telephone (PcPheat, 2002). E-Communication is an invasive, technological phenomenon that should be used proficiently. It can build or destroy relationships, and has the power of the printed word which cannot be taken back once the send button is pushed. Resources for writing effective emails are abundant but are limited in focus to netiquette, content, format, and proper/legal use. A model for advising managers on crafting effective e-Communications by adapting to the style of the client or employee receiving the email does not exist.
|
|