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Implementing Process Improvement in Nine Software Organizations: A Case Study

Implementing Process Improvement in Nine Software Organizations: A Case Study
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Author(s): Marcelo Jenkins (University of Costa Rica, Costa Rica)
Copyright: 2007
Pages: 5
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch073
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

This paper describes the experience of implementing a CMMI-based software process improvement (SPI) project in a group of nine software organizations. We explain the approach we followed to design and implement the project, enumerate the main problems we encountered during its implementation, and mention the principal lessons learned and the critical success factors we think should be considered for this type of projects. Finally, the project’s results are summarized and future work is outlined. The issues discussed in this paper may interest software organizations, company consortiums, governments, and international financial institutions interested in conducting SPI projects involving software organizations.

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