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Implementing Information Technology Successfully: Lessons for Taiwanese Companies
Abstract
The objective of this article is to discuss how Taiwanese companies can learn from the successes and failures of U.S. companies in implementing information technology (IT). This is an important issue because it is becoming increasingly clear that business organizations need to adopt IT if they are to obtain any meaningful and sustainable competitive advantage in today’s hyper-competitive global economy (Applegate et al., 2003; Pearlson, 2001; Wysocki and DeMichiell, 1997). Information technology has permeated every aspect of business, from procurement and supply chain management to enterprise resource planning and customer relationship management. And as business activity increasingly migrates to the Internet (e-business), the impact of IT promises to be even more pronounced. Taiwanese companies, which are faced with stiff competition in the Asian market (and the global market as a whole) are in a position to begin to implement IT in a significant way in order to enhance their global competitive position—indeed, it is becoming a necessity for them to do so. To this end, lessons from U.S. companies’ experiences will be very valuable.
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