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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Getting the Best Value from the Intranet: A Case Study

Getting the Best Value from the Intranet: A Case Study
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Author(s): Hardev Ubhi (Loughborough University, UK), Ray Dawson (Loughborough University, UK), Thomas W. Jackson (Loughborough University, UK) and Mark Goodson (Loughborough University, UK)
Copyright: 2005
Pages: 4
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch078
ISBN13: 9781616921293
EISBN13: 9781466665354


Many companies have established Intranets that offer their employees corporate wide information. This paper reviews the points needed for consideration when developing a successful site and how they are applied within an industrial environment. A case study was undertaken to develop a site for a small department within the Naval Marine business of Rolls-Royce with members located some 150 miles apart. It was established that published guidelines on site layout, style and support were accurate and useful but there is little published information on the information content for an intranet web. The information within the site needs to be useful to the users or the site will not be used, will become out of date and will loose credibility. By working closely with the users, a site was produced which met their information needs. This was confirmed with the use of a questionnaire, which collected their feedback on the site. The site’s success may be due to the size of the user group, which was small and manageable. It is concluded that further research is required on this aspect. This paper establishes that a successful intranet requires careful planning and consultation with the users. Above all, to avoid failure it is important to ensure the information is relevant and maintainable. Rolls-Royce continue to take active steps to ensure its intranet sites are both usable, elevant and easily maintained, across all business groups.

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