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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Explaining Groupware Implementation through Group Learning

Explaining Groupware Implementation through Group Learning
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Author(s): Tatyana Bondarouk (University of Twente, The Netherlands)and Klaas Sikkel (University of Twente, The Netherlands)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch115
ISBN13: 9781616921248
EISBN13: 9781466665330


Implementation of groupware tends to be an evolutionary process. We apply a theory of group learning as a framework to highlight relevant aspects of such a process. Here we present the results of a longitudinal case study to which this framework was applied. A human resource information system introduced in a hospital was successfully implemented with one user group but failed in another group. Analysis shows a marked difference in the group learning procceses, which significantly contributes to the differences in success. The results confirm our assumption about the importance of learning processes in groupware implementation.

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