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Expanding our View of Information Systems Success
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Author(s): Barbara Ann Sherman (State University of New York at Buffalo, USA), G. Lawrence Sanders (State University of New York at Buffalo, USA) and Edward J. Garrity (Canisius College, USA)
Copyright: 2001
Pages: 4
Source title:
Managing Information Technology in a Global Economy
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-07-5.ch072
ISBN13: 9781930708075
EISBN13: 9781466665323
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Abstract
The deployment of technology has had a profound impact on the quality of work life of individuals in organizations. Consider for example, that computer-based applications are expected to empower workers in both a functional and democratic sense. In other words, systems are intended to aid workers in the completion of tasks, as support devices to complete organizational transactions (functional empowerment) and as devices which both support and give rise to new forms of organizational communication, interaction and subsequently, new forms of organizational structure (democratic empowerment). The specific technical and social contexts in which computer systems are deployed significantly influence the characteristics of the systems and their implications for the workers. In particular, the tradition of socio-technical research in information systems considers these issues important.
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