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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Effects of IS Success on Competitive Behavior

The Effects of IS Success on Competitive Behavior
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Author(s): Scott C. Ellis (State University of New York at Buffalo, USA), G. Lawrence Sanders (State University of New York at Buffalo, USA) and Edward J. Garrity (Canisius College, USA)
Copyright: 2005
Pages: 4
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch010
ISBN13: 9781616921293
EISBN13: 9781466665354


This research paper relates user satisfaction-based measures of IS success with competitive behavior. Drawing from research in the MIS and strategic management domains, this paper proposes mediated relationships in which user satisfaction influences a firm’s ability to execute competitive actions, which in turn affects firm performance. In particular, this research posits that information systems characterized by high levels of decision support satisfaction assist in the development of successful strategic competitive actions and information systems having high levels of task support satisfaction facilitate rapid retaliatory responses to competitor’s initial tactical actions.

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