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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Costing IS Services: Avoiding the Sting in the Tail

Costing IS Services: Avoiding the Sting in the Tail
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Author(s): Graeme Altmann (Deakin University, Australia), Gweneth Norris (Deakin University, Australia)and Matthew Pigdon (Deakin University, Australia)
Copyright: 2000
Pages: 5
Source title: Challenges of Information Technology Management in the 21st Century
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-878289-84-1.ch001
ISBN13: 9781878289841
EISBN13: 9781466665316


Activity-based costing (ABC) is an accounting methodology that is said to analyze business costs more precisely than traditional cost accounting to give managers a more accurate picture of where resources are used and where costs are being incurred. The IT division of a large multinational company that uses ABC models alongside traditional cost models is studied to determine if the ABC models are improving the accuracy and relevancy of decision making. The results suggest that ABC is providing a clearer understanding of business processes, better cost control, and allowing managers to make more informed decisions.

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