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Buttons, Sliders and Dials: Implementing Metrics in DSS
Abstract
This paper follows our paper last year, which dealt with metrics and measurement in Decision Support Systems (DSS). This year we turn our attention to implementation details–how metrics can be implemented in DSS, with particular attention to the features that managers want and need, and what, in our view, are the ‘indications for the future’ in DSS user interfaces. As our title suggests, the implementation of metrics and measurements in a Decision Support System relies heavily on display and data manipulation techniques and the functions and features available in the system. Many authors have stated that data is THE issue in DSS, and we do not disagree– without good data there is no basis for good decision support. But we go a step further, to state that the CONVERSION of data into meaningful information that can serve as the basis for action is the REAL issue in DSS. This statement brings us squarely to the questions of how data is portrayed, what models are used to organize, parse, and interpret data, and the analytical methods that will be used by the decision maker.
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