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E-Business Transformation: An Emerging Model of Change in the E-Fulfilment Industry
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Author(s):
Paul Alexander (Edith Cowan University, Australia) and Janice M. Burn (Edith Cowan University, Australia)
Copyright:
2005
Pages:
3
Source title:
Managing Modern Organizations Through Information Technology
Source Editor(s):
Mehdi Khosrow-Pour, D.B.A.
(Information Resources Management Association, USA)
DOI:
10.4018/978-1-59140-822-2.ch077
ISBN13:
9781616921293
EISBN13:
9781466665354
Keywords:
Information Science Reference
/
IT Research & Theory
/
IT Research and Theory
/
Library & Information Science
Abstract
This paper presents the results of a two stage study examining the capabilities of 48 leading e-fulfilment suppliers in the UK. A theoretical model of e-fulfilment was derived from the literature and used to evaluate actual practices of these companies; from this a staged model of transformation is developed and evaluated in the context of knowledge capabilities within the e-fulfilment industry; finally four case studies were used to identify future transformations and the basis for ongoing research.
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