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Adoption of Internet Banking in Hong Kong Using Stakeholder Analysis
Abstract
The Internet is revolutionizing the banking industry by providing an innovative services channel (Dewan, Freimer, & Seidmann, 2000; Seitz & Stickel, 1988). With the impact of the Internet on the industry, Internet banking has emerged and is defined as a service that allows customers to perform a variety of banking transactions on the Internet via a bank’s web site (Tan & Teo, 2000). Previous research studies have generally agreed that Internet banking offers advantages for both customers and banks (Birch & Young, 1997; Dannenberg & Kellner, 1998). Internet banking is an information technology tool that completely re-defines the way banks interact with their customers. Yet, it has not been as thoroughly investigated and researched in the IS literature as one would have expected. There are a rather limited number of research studies on the issue (Aladwani, 2001; Liao & Cheung, 2002; Mols, 2000; S. Liao & Y.P. Shao, 1999; Tan & Teo, 2000).
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