Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

International Journal of Information Systems in the Service Sector (IJISSS)

International Journal of Information Systems in the Service Sector (IJISSS)
Editor(s)-in-Chief: John Wang (Montclair State University, USA)
Published: Continuous Volume
Copyright: ©2009
DOI: 10.4018/IJISSS
ISSN: 1935-5688
EISSN: 1935-5696


View International Journal of Information Systems in the Service Sector (IJISSS) on the publisher's website for pricing and purchasing information.


The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This fully refereed journal encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, book reviews, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized.


Volume 14, Issue 2
Volume 14, Issue 1
Volume 13, Issue 4
Volume 13, Issue 3
Volume 13, Issue 2
Volume 13, Issue 1
Volume 12, Issue 4
Volume 12, Issue 3
Volume 12, Issue 2
Volume 12, Issue 1
Volume 11, Issue 4
Volume 11, Issue 3
Volume 11, Issue 2
Volume 11, Issue 1
Volume 10, Issue 4
Volume 10, Issue 3
Volume 10, Issue 2
Volume 10, Issue 1
Volume 9, Issue 4
Volume 9, Issue 3
Volume 9, Issue 2
Volume 9, Issue 1
Volume 8, Issue 4
Volume 8, Issue 3
Volume 8, Issue 2
Volume 8, Issue 1
Volume 7, Issue 4
Volume 7, Issue 3
Volume 7, Issue 2
Volume 7, Issue 1
Volume 6, Issue 4
Volume 6, Issue 3
Volume 6, Issue 2
Volume 6, Issue 1
Volume 5, Issue 4
Volume 5, Issue 3
Volume 5, Issue 2
Volume 5, Issue 1
Volume 4, Issue 4
Volume 4, Issue 3
Volume 4, Issue 2
Volume 4, Issue 1
Volume 3, Issue 4
Volume 3, Issue 3
Volume 3, Issue 2
Volume 3, Issue 1
Volume 2, Issue 4
Volume 2, Issue 3
Volume 2, Issue 2
Volume 2, Issue 1
Volume 1, Issue 4
Volume 1, Issue 3
Volume 1, Issue 2
Volume 1, Issue 1


The International Journal of Information Systems in the Service Sector (IJISSS) provides a significant channel for practitioners and researchers (from both public and private areas of the service sector), software developers, and vendors to contribute and circulate ground-breaking work and shape future directions for research. IJISSS assists industrial professionals in applying various advanced information technologies. It explains the relationship between the advancement of the service sector and the evolution of information systems.

Journal Indices

Bacon's Media Directory
CSA Illumina
Library & Information Science Abstracts (LISA)
Norwegian Social Science Data Services (NSD)
The Index of Information Systems Journals
The Standard Periodical Directory
Ulrich's Periodicals Directory

Testimonials and Reviews

"It is a truism that information systems are enablers for services which are based on information. However, understanding and designing this intricate link between services and information system is still a challenge. It is the strength of IJISSS that it explicitly focuses on publishing a scale of up-to-date research with impact on this area that reaches from strategic issues to technological implementation aspects."
- Dr. Rainer Alt, Full Professor, Information Systems Institute, University of Leipzig, Germany

“The journal is progressing from strength to strength in terms of academic visibility and recognition by scholars in the field. This can be seen in the caliber of the papers published, number of submissions, as well as citations. I can envisioning a good, solid future for this academic outlet!”
- Professor Luiz Moutinho, Founding Editor, Journal of Modelling in Management (JM2), Business School, University of Glasgow, UK

“IJISSS meets well with the technical requirements of fast growing modern service industry. It is becoming an exciting forum for my group and myself to find original innovations and groundbreaking works on service systems, technologies and applications. I'm proud of being an
editor of IJISSS. I will try my hard to contribute and make it a great success.”
- Dr. Yinsheng Li, Director, Institute of e-Business, Software School, Fudan University, China

"IJISSS extends the knowledge of information management systems and development methodology through the study of advanced technologies in services computing. IJISSS examines the current IS research issues in order to provide the readers an integrative perspective of information management systems and services computing in an emerging context."
- Patrick C. K. Hung, Associate Professor, Faculty of Business and IT, University of Ontario Institute of Technology, Canada

“Industrial competition is facing a paradigm shift: Borders between physical products and services are dissolving. Profit margins of physical products are decreasing while profit margins of corresponding services are rising. Service companies, themselves, are facing more and more competition. As a reaction to this, physical products, software and services are being offered more and more as interwoven packages. Companies have to develop and foster corresponding capabilities and IS research can offer valuable guidance and insights for developing competitive advantages in this fast growing field. This journal offers an opportunity for researchers to discuss key issues that cross these areas. Companies should read this journal carefully.”
- Dr. Jan Marco Leimeister, Technische Universität München, Munich, Germany

“I find this project very interesting and needed as coming from the tourism sector (the largest service sector worldwide), there is a need for a good journal to cover IS and (travel-tourism) services.”
- Marianna Sigala, University of the Aegean, Greece

“The increasing importance of services makes the International Journal of Information Systems in the Service Sector the perfect vehicle to present, analyze and discuss new ideas and models of communication systems for service providers. These could be developed for large companies working on service components and to organise the customer/provider interface, but also for the communication between companies participating in the increasing numbers of virtual firms.”
- Juergen Gnoth, University of Otago, New Zealand

“The International Journal of Information Systems in the Service Sector (IJISSS) attempts to address issues of services from various perspectives. I believe that such a journal would serve as the main forum for researchers working on various aspects related to information systems and supply chain networks.”
- Justin Zhan, Carnegie Mellon University, USA

"This journal would be an indispensable 'bridge' between academic Information Systems research and the fast-growing, highly-industrialized Service Sector."
- Peng Liu, Center for Information Assurance - Pennsylvania State University, USA

"There has been a rising need of effective use of information systems for managing the increasingly sophisticated built facilities. The journal provides a platform where the academics and practitioners can share their research findings and experience in this niche area"
- Joseph Lai, The Hong Kong Polytechnic University, Hong Kong

"In the 21st century, modern technologies continue to become more complex as do the applications. The integration of the technologies, the complex relationships of the applications and also the accelerated pace of technological change all present new challenges to technology management. Topics such as product development, innovation management, and research and development management have become very popular. Companies have been interested in optimizing their development activities. However the focus has been mostly the actual physical product rather than the services. There has been little attention paid to design of services around the technologies coming out of today's high tech giants. This journal will help focus in this field opening a frontier for the researchers."
- Tugrul U Daim, Portland State University, USA

"I am very interested to see this new journal that looks like it will bridge some much needed gaps."
- Karen B. Eden, Oregon Health & Science University, USA

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