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Zalando's Use of AI to Create a Personalized Shopping Experience

Zalando's Use of AI to Create a Personalized Shopping Experience
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Author(s): Muntazir Mahdi (University of Westminster, London, UK)
Copyright: 2026
Pages: 30
Source title: Customer-Centric AI: Conversational Technologies, Personalization, and Ethical Innovation
Source Author(s)/Editor(s): Mahwish Zahara (University of Bedfordshire, UK)
DOI: 10.4018/979-8-3373-6582-4.ch006

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Abstract

The online fashion retail sector has experienced a transformation through AI technologies which allow retailers to create tailor-made shopping experiences for each customer. Through its use of sophisticated AI technologies such as machine learning algorithms and collaborative filtering systems Zalando delivers personalized fashion suggestions that reflect both customer tastes and current style movements while analysing their online activity. This chapter examines the ways in which Zalando's recommendation systems boost customer satisfaction while increasing purchase conversion rates and strengthening brand loyalty. The chapter examines AI personalization challenges such as algorithmic bias and privacy issues while proposing methods for ethical and sustainable innovation approaches. This chapter demonstrates how AI will transform personalized online retail through an examination of real-world applications and research outcomes.

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