What Matters Most: Performance Attribute Selection in the Design Project Delivery Process

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Author(s): Amy Marisa Lubis (University of Sumatera Utara, Indonesia)and Nor'Aini Yusof (Universiti Sains Malaysia, Malaysia)
Copyright: 2016
Pages: 18
Source title: Managerial Strategies and Practice in the Asian Business Sector
Source Author(s)/Editor(s): U Zeyar Myo Aung (Tourism Promotion and International Relations Department, Myanmar)and Patricia Ordoñez de Pablos (The University of Oviedo, Spain)
DOI: 10.4018/978-1-4666-9758-4.ch012

Keywords: Business & Management / Business Science Reference / Global Business

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Abstract

This chapter aims to identify the level of importance of the performance attributes of architects in the project delivery process by using self-evaluation. Good performance is the only insurance that can help construction professionals, such as architects, to survive in the industry. Performance problems during the design process that are experienced by these professionals are the reasons for the drawbacks and deficiencies in construction. The present study proposes 37 performance attributes. The results revealed that understanding the client's objectives is the performance attribute with the highest relative importance index value. The present study recommends for future research on improving the performance assessment in design practice and providing behavior-based feedback to increase feedback accuracy for measuring the performance of architects in the design delivery process needed by the employers in the construction industry.

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What Matters Most: Performance Attribute Selection in the Design Project Delivery Process

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