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Web 2.0 in Governance: A Framework for Utilizing Social Media and Opinion Mining Methods and Tools in Policy Deliberation

Web 2.0 in Governance: A Framework for Utilizing Social Media and Opinion Mining Methods and Tools in Policy Deliberation
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Author(s): Lefkothea Spiliotopoulou (University of the Aegean, Greece)and Yannis Charalabidis (University of the Aegean, Greece)
Copyright: 2016
Pages: 23
Source title: Mobile Computing and Wireless Networks: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-8751-6.ch075

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Abstract

There has been significant research in the private sector towards systematic exploitation of the emerging Web 2.0/Web 3.0 and social media paradigms. However, not much has been achieved with regards to the embodiment of similar technologies. Currently, governments and organizations are making considerable efforts, trying to enhance citizens' participation in decision-making and policy-formulation processes. This chapter presents a novel policy analysis framework, proposing a Web-based platform that enables publishing content and micro-applications to multiple Web 2.0 social media and collecting citizens' interactions (e.g. comments, ratings) with efficient use of Application Programming Interfaces (APIs) of these media. Citizens' opinions and interactions can then be processed through different techniques or methods (Web analytics, opinion mining, simulation modeling) in order to use the extracted conclusions as support to government decision and policy makers.

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