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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Virtual Interactions via Smartphones

Virtual Interactions via Smartphones
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Author(s): Jeongyoon Lee (University at Albany – SUNY, USA) and R. Karl Rethemeyer (University at Albany – SUNY, USA)
Copyright: 2012
Pages: 10
Source title: Encyclopedia of Cyber Behavior
Source Author(s)/Editor(s): Zheng Yan (University at Albany - SUNY, USA)
DOI: 10.4018/978-1-4666-0315-8.ch016


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The recent boom in the use of smartphones has led to an expansion of the concept of cyber behavior to include nearly perpetual virtual contact through mobile devices. This chapter addresses the issue of mobile cyber behavior by identifying key dimensions of virtual interactions through smartphones. While most prior studies focused on mobile technology from a technical perspective, this article takes a sociotechnical perspective, focusing on aspects of human behavior in the context of a new technical system (i.e., smartphones). The authors’ review of this literature suggests that mobile phone cyber behavior develops along three primary dimensions – the “3Cs” of: contextualization, customization, and convenience.

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