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Value Assessment in E-Government and M-Government
Abstract
Most governments around the world have implemented or are in the midst of implementing electronic government (e-Government). E-Government has its share of advantages, disadvantages and limitations. The rise of mobile technologies can be seen as the answer to complement e-Government. With the high adoption level of mobile devices and the rising demands for instant information and interactions with government bodies, mobile government (m-Government) is born. Unlike e-Government, m-Government is not restricted to being internet-based. Different wireless or mobile communication modes such as Short Message Service (SMS), mobile applications, and Radio Frequency Identification (RFID) have provided different avenues to implement or enhance M-Government. Both e-Government and m-Government implementations create different values for the different stakeholders. This chapter examines an e-Government and m-Government Component Assessment Cube Framework for value assessment of both e-Government and m-Government information technology project implementations. The three main groups explored in the framework are namely (value) components, stages, and stakeholders.
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