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Unrivaled Hospitality Intelligence: Redefining Guest Experiences Through Innovation

Unrivaled Hospitality Intelligence: Redefining Guest Experiences Through Innovation
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Author(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh), Sanjeev Kumar (Lovely Professional University, India), Kuldeep Singh (Amity University, Gurugram, India)and Tonmoy Malaker (Daffodil International University, Bangladesh)
Copyright: 2026
Pages: 24
Source title: Harnessing Innovation for Personalized Tourism
Source Author(s)/Editor(s): Spyros Avdimiotis (International Hellenic University, Greece)
DOI: 10.4018/979-8-3373-2053-3.ch017

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Abstract

The hospitality sector is currently going through a dramatic transformation, which is being pushed by several technological breakthroughs as well as the ever-changing expectations of guests. The chapter investigates how cutting-edge technologies like Artificial Intelligence, the Internet of Things, and data analytics are redefining the experience guests have when they visit a hotel. The study explores the incorporation of intelligent hospitality systems, personalized services, and environmentally responsible practices, emphasizing these elements' role in producing memorable customer experiences, inspiring innovation, and flourishing in a competitive environment. This chapter provides a road map to reaching unprecedented levels of customer satisfaction, ranging from predictive analytics of guest behavior to operational efficiency powered by artificial intelligence. This work aims to serve as both a practical guide and a visionary examination of how innovation might redefine hospitality excellence in the modern day. It is designed for industry leaders, academics, and students.

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