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Unlocking the Potential of Blockchain Technology in Services: A Comprehensive Overview
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Author(s): T. Bharathi (ISBR Business School, India), Ashok V. Mammen (Dr. N.S.A.M. First Grade College, India)and Singari Keerthi (Yenopaya University, India)
Copyright: 2025
Pages: 20
Source title:
Transforming the Service Sector With New Technology
Source Author(s)/Editor(s): Varinder Singh Rana (City University, Ajman, UAE), Gaurav Bathla (CT University, India), Ashish Raina (CT University, India)and Divoy Chhabra (CT University, India)
DOI: 10.4018/979-8-3693-7447-4.ch034
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Abstract
Blockchain technology has transformed service industries by offering transparent, secure, and decentralized solutions across sectors like finance, supply chain and logistics, healthcare, government, digital rights, energy, real estate, education, law, telecommunications, and hospitality. In finance, it supports decentralized finance, smart contracts, and cryptocurrencies. In supply chains, it enhances traceability, transparency, logistics, and prevents counterfeiting. In healthcare, it secures patient data, ensures pharmaceutical integrity, and aids clinical studies. Blockchain improves government services with secure digital identities, voting, and public records. It protects intellectual property and ensures fair royalty distribution in digital rights. In energy, it facilitates peer-to-peer trading and renewable certificates, while in real estate, it streamlines transactions. It also improves credential verification, document management, and fraud protection in education, law, and telecommunications. The article shows these applications that transform service industries.
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